Privacy Policy

Last updated: April 2026

Growth Studio Agency ("GSA", "we", "us", "our") is committed to protecting the privacy of anyone who interacts with our website, services, or business communications. This Privacy Policy explains how we handle personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who This Policy Applies To

This policy applies to personal information we collect directly from:

• Prospective clients (financial planning firms and financial services businesses) who contact us or book a Growth Strategy Assessment.
• Current clients and their authorised representatives.
• Visitors to growthstudioagency.com.
• Speaking engagement organisers, partners, and industry contacts.

Consumer data collected via marketing systems we build for our clients (lead forms, assessments, nurture sequences) is owned and controlled by that client. GSA processes this data solely as a data processor on their behalf under their privacy policy. Consumers with questions about how their data is handled should contact the relevant licensed financial services firm.

2. What We Collect

We may collect the following personal information directly:

• Identity and contact details: name, business name, email address, phone number, job title.
• Business information: licensing status (AFSL), firm size, service focus, ideal client profile, growth objectives.
• Commercial information: payment details processed by our third-party payment processors, contract terms, billing records.
• Technical information: IP address, browser type, device information, pages viewed, referring site, and interaction data collected through cookies and analytics tools.
• Communication records: emails, call notes, meeting recordings (only where consent is obtained), and chat transcripts.

3. How We Collect It

• Directly from you when you submit a form, book an assessment, email us, or engage our services.
• Automatically when you visit our website (cookies, analytics, and server logs).
• From publicly available sources (e.g. ASIC, company websites, LinkedIn) when conducting due diligence on prospective clients.
• From referral partners who have obtained your consent to share your contact details.

4. How We Use Personal Information

We use personal information to:

• Deliver our services, including the build and management of marketing infrastructure.
• Respond to enquiries and schedule Growth Strategy Assessments.
• Administer accounts, invoicing, and contracts.
• Improve our website, services, and client experience.
• Send relevant business communications, newsletters, and case studies where you have opted in.
• Comply with legal, tax, and regulatory obligations.

5. Disclosure to Third Parties

We may share personal information with:

• Service providers that help us operate the business, including hosting (Netlify), CRM (GoHighLevel), email (Google Workspace), payments (Stripe), analytics (Google Analytics, PostHog), and scheduling.
• Our clients, where information is provided in the context of a service engagement.
• Professional advisers such as accountants and legal counsel, where necessary.
• Government or regulatory bodies, where required by law.

We do not sell personal information. We do not share personal information for unrelated third-party marketing.

6. Cross-Border Data Transfer

Some of our service providers are located outside Australia (including the United States and the European Union). Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

7. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences.
• Measure site performance and understand how content is used.
• Support advertising and retargeting (where applicable).

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, and disclosure. This includes access controls, encryption in transit (HTTPS), vetted third-party providers, and staff training. No method of transmission over the internet is fully secure; we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal and regulatory obligations, and resolve disputes. Where information is no longer required, we will take reasonable steps to delete or de-identify it.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Withdraw consent for marketing communications at any time.
• Make a complaint about our handling of your personal information.

To exercise any of these rights, contact allan@growthstudioagency.com.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you can submit a complaint to us in writing at allan@growthstudioagency.com. We will respond within a reasonable period (generally within 30 days).

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page indicates when it was most recently revised.

Contact

Growth Studio Agency
Email: allan@growthstudioagency.com
Location: Australia